PROVIDING NON-EMERGENCY MEDICAL TRANSPORTATION FOR SENIORS

Did you know?

The fastest growing segment of the population in Tennessee and more particularly, in Knox County is those over 65 years of age. By 2030, one out of every four people in this area will be in this age group. Three factors are leading to this growing segment of our population.

First, the Baby Boomers turned 65 in 2011. From then until 2029, 10,000 Baby Boomers have turned or will turn 65 every day. Second, people are living longer. Advances in Medicine have really increased longevity. Third, Tennessee and especially Knox County are very desirable places to live. More retirees are moving here to take advantage of the quality of life we offer.

Needless to say, Care Carriers is positioned and eager to continue serving our seniors!

Does Care Carriers provide hospital and emergency room transportation?

Yes, absolutely! Care Carriers strictly provides non-emergency medical transportation. However, that does not mean we don't support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, and follow-up appointments.

Hospitals and medical centers that we frequently support include Methodist Medical Center, Fort Loudoun Medical Center, UT Medical Center, Roane Medical Center, Blount Memorial Hospital and more.

How will I be billed for transportation services?

If you are private pay non-emergency medical transportation client you will pay on the day of transport. If you have an established account or signed Care Carriers Service Agreement you will be invoiced as per the terms of the Agreement.

What forms of payment do you accept?

We currently accept cash, check, or credit card.

How much advance notice is required to schedule a transport?

To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Do you provide after-hour and weekend transportation?

Yes, with advanced notice we work to provide evening and weekend hours.

Can a family member or attendant go along to my appointment?

Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

Can I bring personal items on my transport?

We will work to accommodate all reasonable requests. Please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.

Can I travel in my own wheelchair?

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

Will the driver take me inside?

Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.

Will the driver stay with me during my appointment?

Because of our busy schedule, drivers will return once your appointment is complete. If you require non-emergency medical transportation outside the immediate area or require our drivers to wait, for whatever reason, a “Waiting Fee” will be incurred.

Should I call for a return before my appointment is finished?

No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

What should I do if I am unhappy with the service?

We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.

Care Carriers, LLC.